Responsible Gaming at jiliveo – Play Safe, Play Smart

Our Commitment to You

At jiliveo, we believe that responsible gaming is not just a legal checkbox — it is a genuine commitment to the well-being of every player on our platform. We operate under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), and we take that responsibility seriously.

Online gaming can be a great source of entertainment. Slots, bingo, live casino games — they're exciting, social, and fun when approached the right way. But we also know that for some players, gaming can become a problem. That's why jiliveo has invested in a comprehensive set of responsible gaming tools, policies, and support systems designed to keep the experience positive for everyone.

This page explains everything you need to know about how jiliveo supports responsible gaming — from our strict 21+ age policy to self-exclusion options, deposit limits, session controls, and where to get help if you or someone you know needs it.

Remember: Gambling is addictive. Know when to stop. If gaming stops being fun, it's time to take a break — and jiliveo will support you in doing exactly that.

Warning Signs of Problem Gambling

It may be time to seek help if you notice any of the following:

Spending more money or time gambling than you planned
Chasing losses — betting more to try to win back what you lost
Gambling to escape stress, anxiety, or personal problems
Lying to family or friends about how much you gamble
Neglecting work, school, or family responsibilities
Feeling restless or irritable when trying to cut back
Borrowing money or selling belongings to fund gambling

21+ ONLY

Philippine law requires all online casino players to be at least 21 years of age.

Strict 21+ Age Policy

jiliveo enforces a strict minimum age requirement of 21 years old for all players, in full compliance with Philippine gaming regulations. This is not just a formality — it is a firm policy that we actively enforce.

During the registration process, all new jiliveo players are required to confirm that they are 21 years of age or older. We conduct Know Your Customer (KYC) verification on all accounts, which includes age verification using government-issued identification documents such as a Philippine passport, driver's license, SSS ID, UMID, or PhilSys National ID.

Any account found to belong to a person under 21 years of age will be immediately suspended, all associated balances will be handled in accordance with PAGCOR regulations, and the matter may be reported to the appropriate authorities.

If you are a parent or guardian and believe a minor has accessed the jiliveo platform, please contact our support team immediately at [email protected] and we will investigate and act without delay.

Responsible Gaming Tools

jiliveo provides a full suite of responsible gaming tools that are available to every registered player at no cost. These tools are designed to help you stay in control of your gaming activity. You can activate any of them at any time through your account settings or by contacting our support team.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your jiliveo account. Once your limit is reached, no further deposits are accepted until the period resets. Limits can be lowered immediately but increases take 7 days to take effect — giving you time to reconsider.

Session Time Limits

Set a maximum session duration so that jiliveo will automatically remind you — or log you out — when you've been playing for a set amount of time. This helps prevent the kind of extended sessions that can lead to impulsive decisions.

Reality Checks

Enable periodic pop-up reminders that show you how long you've been playing and how much you've wagered in the current session. These gentle nudges help you stay aware of your activity without interrupting your game unnecessarily.

Cooling-Off Period

Take a short break from jiliveo by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets. This is ideal if you feel you need a temporary pause to reassess your gaming habits.

Self-Exclusion

If you feel that your gambling has become a problem, you can request a self-exclusion from jiliveo for a period of 6 months, 1 year, or permanently. During self-exclusion, your account will be closed and you will not be able to register a new account. This request is processed within 24 hours.

Loss Limits

Set a maximum amount you are willing to lose within a given period. Once your loss limit is reached, jiliveo will prevent further wagering until the period resets. This tool is especially useful for players who want to keep their gaming within a strict entertainment budget.

How to activate these tools: Log in to your jiliveo account, go to Account Settings, and select the Responsible Gaming section. All tools are available there. You can also contact our support team via live chat (8 AM – 12 AM PHT) or email at [email protected] and we'll set them up for you right away.

How to Self-Exclude

Requesting a self-exclusion from jiliveo is straightforward and confidential. Here's how the process works:

Contact Our Support Team

Reach out via live chat on the jiliveo website (available 8 AM – 12 AM PHT daily) or send an email to [email protected] with the subject line "Self-Exclusion Request."

Choose Your Exclusion Period

Tell us how long you'd like to be excluded — 6 months, 1 year, or permanently. Our support team will guide you through the options without judgment. There is no wrong choice here.

Verify Your Identity

For your protection, we'll ask you to confirm your account details so we can process the request on the correct account. This step ensures no one else can exclude you without your knowledge.

Account Closure Within 24 Hours

Once confirmed, your jiliveo account will be closed within 24 hours. Any remaining balance will be processed for withdrawal to your registered GCash, Maya, or bank account before closure.

Reinstatement (Non-Permanent Only)

After your exclusion period ends, you may request reinstatement. jiliveo applies a mandatory 7-day cooling-off period before any excluded account can be reactivated, giving you time to reflect before returning.

Know Your Limits Quiz

Is Your Gaming Still Fun?

Reflect honestly on the past 30 days. If you answer "yes" to 3 or more of these questions, we encourage you to use our responsible gaming tools or seek support.

Have you spent more money on gambling than you originally intended?

Have you tried to win back money you lost by gambling more?

Have you hidden your gambling activity from family or friends?

Has gambling affected your work, studies, or family responsibilities?

Have you borrowed money or used savings to fund your gambling?

Do you feel anxious, irritable, or restless when you're not gambling?

Have you gambled to escape stress, loneliness, or emotional problems?

Remember: Recognizing a problem is the first and most important step. jiliveo's support team is here to help — no judgment, no pressure. Reach out anytime.

Our Responsible Gaming Pillars

21+ ONLY

Age Verification

Every jiliveo player goes through mandatory KYC age verification. We use government-issued Philippine IDs to confirm that all players are 21 years of age or older before any real-money gaming is permitted.

TOOLS

Player Control Tools

Deposit limits, loss limits, session timers, reality checks, cooling-off periods, and self-exclusion — jiliveo gives you a full toolkit to manage your gaming activity on your own terms, available 24/7 in your account settings.

SUPPORT

Dedicated Support Team

Our trained support staff are available daily from 8 AM to 12 AM PHT to assist with any responsible gaming concern. Whether you need help setting limits or want to discuss self-exclusion, we're here — judgment-free.

PAGCOR

Regulatory Compliance

jiliveo operates within the PAGCOR regulatory framework and adheres to all responsible gaming standards set by Philippine gaming authorities. Our policies are regularly reviewed to stay aligned with current regulations.

PRIVACY

Confidential & Secure

All responsible gaming requests — including self-exclusion — are handled with complete confidentiality. Your data is protected under the Philippine Data Privacy Act of 2012. No information is shared without your consent.

AWARE

Player Education

jiliveo actively promotes gaming awareness through in-platform messaging, responsible gaming reminders, and resources like this page. We want every Filipino player to understand the risks and make informed choices.

Tips for Healthy Gaming

Gaming at jiliveo is best enjoyed as a leisure activity — like going to the movies or watching a PBA game. Here are some practical tips to keep your experience positive and within healthy boundaries:

Set a budget before you play — decide how much you're comfortable spending and treat it as the cost of entertainment, not an investment.
Never chase losses — if you've hit your limit for the day, stop. Chasing losses almost always makes things worse.
Take regular breaks — step away from the screen every hour. Grab a snack, stretch, or call a friend.
Don't play when emotional — avoid gambling when you're stressed, upset, or under the influence of alcohol. Decisions made in these states are rarely good ones.
Keep gaming separate from finances — never use money meant for rent, bills, groceries, or your family's needs to fund gambling.
Use the tools available — jiliveo's deposit limits and session timers exist for a reason. Use them proactively, not just when things get out of hand.
Talk to someone — if gaming is affecting your relationships or mental health, speak to a trusted friend, family member, or professional counselor.

The golden rule at jiliveo: play for fun, not for income. When it stops being fun, it's time to stop — and we'll support you in doing that.

Get Help & Support

jiliveo Live Support

Available daily, 8 AM – 12 AM PHT

Our support team is trained to handle responsible gaming concerns with care and discretion. Chat with us directly on the jiliveo website or email [email protected].

PAGCOR Responsible Gaming

Philippine Amusement and Gaming Corporation

PAGCOR provides responsible gaming resources and support for Filipino players. Contact PAGCOR directly through their official channels for independent assistance and guidance.

National Center for Mental Health

NCMH Crisis Hotline – Philippines

If gambling is affecting your mental health, the NCMH offers free counseling and crisis support for Filipinos nationwide. Their crisis hotline is available 24/7. Contact details are available through the NCMH official website.

Gambling is addictive.
Know when to stop.

Responsible Gamingat jiliveo